The impact of total quality management on employee satisfaction at three-star hotels in Da Nang city


Authors

  • Nguyen Thu Ha VNU University of Economics and Business
  • Uong Thi Ngoc Lan VNU University of Economics and Business
DOI: https://doi.org/10.57110/jebvn.v3i5.237

Keywords:

Total quality management, employee satisfaction, hospitality industry, Da Nang city

Abstract

The study explores the impact of TQM aspects on hotel employee satisfaction. The study used a questionnaire survey to collect data from 122 hotel managers or representatives in 3-star hotels in Da Nang City. Collected data were analysed by using a structural equation (PLS-SEM). The research results show that the main aspects of TQM including continuous improvement, process management and leadership have a positive impact on hotel employee satisfaction. Based on the research results, some managerial implications are suggested to improve employee satisfaction at 3-star hotels in Da Nang City.

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25-10-2023

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How to Cite

Nguyen Thu Ha, & Uong Thi Ngoc Lan. (2023). The impact of total quality management on employee satisfaction at three-star hotels in Da Nang city. VNU JOURNAL OF ECONOMICS AND BUSINESS, 3(5), 73. https://doi.org/10.57110/jebvn.v3i5.237

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