Online Review and Customer Purchase: An Empirical Reflection from TikTok
Authors
DOI: https://doi.org/10.57110/jebvn.v3i5.265Keywords:
Online review, TikTok, purchase intentionReferences
Ariffin, S. K., Mohan, T., Goh, Y. N. (2018). Influence of consumers’ perceived risk on consumers’ online purchase intention. Journal of Research in Interactive Marketing, 12(3), 309-327. https://doi.org/doi:10.1108/JRIM-11-2017-0100
Cheung, C. M. K., Thadani, D. R. (2012). The impact of electronic word-of-mouth communication: A literature analysis and integrative model. Decision Support Systems, 54(1), 461-470. https://doi.org/10.1016/j.dss.2012.06.008
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Fan, Y. W., Miao, Y. F., Fang, Y. H., Lin, R. Y. (2013). Establishing the adoption of electronic word-of-mouth through consumers’ perceived credibility. International Business Research, 6(3), 58-65. https://doi.org/10.5539/ibr.v6n3p58
Fang, Y. H. (2014). Beyond the credibility of electronic word of mouth: Exploring ewom adoption on social networking sites from affective and curiosity perspectives. International Journal of Electronic Commerce, 18(3), 67-102. https://doi.org/10.2753/JEC1086-4415180303
Filieri, R., McLeay, F. (2014). E-WOM and accommodation: An analysis of the factors that influence travelers’ adoption of information from online reviews. Journal of Travel Research, 53(1), 44-57. https://doi.org/10.1177/0047287513481274
Hair, F. et al. (2018), Multivariate Data Analysis. Cengage Learning EMEA, Andover, UK.
Le, X. C. (2023a). Determinants of health information acceptance to COVID-19 avoidance: The lens of information acceptance model and elaboration likelihood model. The Bottom Line, 36(1), 29-51. https://doi.org/10.1108/BL-04-2021-0058
Le, X. C. (2023b). A hedonic value-based consumer continuance intention model toward location-based advertising. Revista de Gestão. https://doi.org/10.1108/REGE-08-2021-0165
Le, X. C. (2021). Information value in social media: An integrated approach to preventive behaviors under COVID-19. VNU Journal of Science: Economics and Business, 37(4), 1-9. https://doi.org/10.25073/2588-1108/vnueab.4636
Le, X. C. (2022). Social networking and the motivations underlying online purchase: Insights from the “new normal” of the COVID-19 pandemic context. VNU Journal of Economics and Business, 2(3), 11-20. https://doi.org/10.25073/2588-1108/vnueab.4743
Le, X. C., & Chu, B. Q. (2022). sWOM and online shopping within a disease menace: The case of Vietnam. Organizations and Markets in Emerging Economies, 13(1), 117-138. https://doi.org/10.15388/omee.2022.13.73
Le, X. C., Wang, H. (2020). Integrative perceived values influencing consumers' attitude and behavioral responses toward mobile location-based advertising: An empirical study in Vietnam. Asia Pacific Journal of Marketing and Logistics, 33(1), 275-295. https://doi.org/10.1108/APJML-08-2019-0475
Lin, K. Y., Lu, H. P. (2015). Predicting mobile social network acceptance based on mobile value and social influence. Internet Research, 25(1), 107-130. https://doi.org/10.1108/IntR-01-2014-0018
Lopes, A. I., Dens, N., De Pelsmacker, P., & De Keyzer, F. (2020). Which cues influence the perceived usefulness and credibility of an online review? A conjoint analysis. Online Information Review, 45(1), 1-20. https://doi.org/10.1108/OIR-09-2019-0287
Luo, C., Luo, X., Schatzberg, L., & Sia, C. L. (2013). Impact of informational factors on online recommendation credibility: The moderating role of source credibility. Decision Support Systems, 56, 92-102. https://doi.org/10.1016/j.dss.2013.05.005
Petty, R. E., Cacioppo, J. T., & Schumann, D. (1983). Central and peripheral routes to advertising effectiveness: The moderating role of involvement. Journal of Consumer Research, 10(2), 135-146. https://doi.org/10.1086/208954
Sussman, S. W., Siegal, W. S. (2003). Informational influence in organizations: An integrated approach to knowledge adoption. Information Systems Research, 14(1), 47-65. https://doi.org/10.1287/isre.14.1.47.14767
Thomas, M. J., Wirtz, B. W., & Weyerer, J. C. (2019). Determinants of online review credibility and its impact on consumers’ purchase intention. Journal of Electronic Commerce Research, 20(1), 1-20.
Tran, V., & Can, T. (2020). Factors affecting the credibility of online reviews on TIKI: An assessment study in Vietnam. International Journal of Data and Network Science, 4(2), 115-126.
We Are Social (2021). Vietnam Digital Report 2021. <https://digimarkvn.com/bao-cao-viet-nam-digital-2021-do-we-are-social-va-hootsuite-thong-ke/> Accessed 2.8.2022.
Downloads
Downloads
Published
Abstract View
PDF Downloaded
How to Cite
Issue
Section
License
Copyright (c) 2023 Lê Xuân Cù, Đoàn Thị Thu Hoài, Trần Thị Lan Phương, Nguyễn Thanh Lam
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
by VNU Journal of Economics and Business