Key determinants influencing logistics service selection among small and medium-sized export enterprises in Hanoi


Authors

  • Vu Thi Hanh Foreign Trade University
  • Tran Phuong Thao Foreign Trade University
DOI: https://doi.org/10.57110/vnu-jeb.v5i3.485

Keywords:

Logistics service selection, absorptive capacity, Hanoi

Abstract

The study aims to develop an analytical model identifying the key factors that influence the selection of logistics services by small and medium-sized export enterprises in Hanoi. The research was conducted through a structured survey with questionnaires directly administered to 150 business clients. The findings reveal seven critical factors shaping these enterprises’ decisions when choosing logistics service providers: (1) Reliability; (2) Assurance; (3) Facilities; (4) Empathy; (5) Responsiveness; (6) Cost; and (7) Customer relationships. Reliability and cost emerged as particularly influential, highlighting the enterprises’ emphasis on tight budget control, and stability in the transportation process amid an increasingly competitive context.

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25-06-2025

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Vu Thi Hanh, & Tran Phuong Thao. (2025). Key determinants influencing logistics service selection among small and medium-sized export enterprises in Hanoi. VNU JOURNAL OF ECONOMICS AND BUSINESS, 5(3), 99. https://doi.org/10.57110/vnu-jeb.v5i3.485

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Vol. 5 No. 3

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Original Article

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