Key determinants influencing logistics service selection among small and medium-sized export enterprises in Hanoi
Authors
DOI: https://doi.org/10.57110/vnu-jeb.v5i3.485Keywords:
Logistics service selection, absorptive capacity, HanoiReferences
Alemu, H. (2016). Implication of logistics service quality on customer satisfaction: The case of Jumia online market. Ethiopia, 43-44. http://etd.aau.edu.et/bitstream/handle/123456789/6589/HanaAlemu.pdf?sequence=1&isAllowed=y
Arsova, M., & Temjanovski, R. (2022). The logistics costs and their impact on performance. Journal of Economics, 8(1), 55–67. http://doi.org/10.46763/JOE2381055a
Banomyong, R., & Supatn, N. (2011). Developing a supply chain performance tool for SMEs in Thailand. International Journal of Productivity and Performance Management, 60(4), 343–356. https://doi.org/10.1108/13598541111103476
Bui, D. L., & Nguyen, T. D. H. (2023). Factors influencing the decision to outsource logistics services of small-and medium-sized enterprises in Vietnam. Journal of International Economics and Management, 23(1), 106–118. https://doi.org/10.38203/jiem.023.1.0064
Edvardsson, I. R., Durst, S., & Oskarsson, G. K. (2019). Strategic outsourcing in SMEs. Journal of Small Business and Enterprise Development, 27(1), 73–84. https://doi.org/10.1108/JSBED-09-2019-0322
General Statistics Office (2021). Statistical Yearbook of Vietnam 2021. Statistical Publishing House.
Giménez, C., & Ventura, E. (2005). Logistics-production, logistics-marketing and external integration: Their impact on performance, International Journal of Operations & Production Management, 25(1), 20-38.
Hair, J. F., Anderson, R. E., Tatham, R. L., & Black, W. C. (1998). Multivariate Data Analysis (5th ed.). Prentice Hall.
Hausman, W., Lee, H. L., & Subramania, U. (2013). The impact of logistics performance on trade: The case of Croatia. Production and Operation Management, 22(2), 1–16. http://doi.org/10.1111/j.1937-5956.2011.01312.x
Hoang, T., & Chu, N. M. N. (2008). Research Data Analysis with SPSS. Hong Duc Publishing House.
Hwang, B. N., Chen, T. T., & Lin, J. T. (2016). 3PL selection criteria in integrated circuit manufacturing industry in Taiwan, Supply Chain Management: An International Journal, 21(1), 103–124. https://doi.org/10.1108/SCM-03-2014-0089
Jharkharia, S., & Shankar, R. (2007). Selection of logistics service provider: An analytic network process (ANP) approach. Omega, 35(3), 274–289. http://doi.org/10.1016/j.omega.2005.06.005
Lai, K. H., Ngai, E. W. T., & Cheng, T. C. E. (2004). An empirical study of supply chain performance in transport logistics. International Journal of Production Economics, 87, 321–331. https://doi.org/10.1016/j.ijpe.2003.08.002
Lin, P. C., & Lee, C.H. (2009). How online vendors select parcel delivery carriers. Transportation journal, 48(3), 20–31. https://doi.org/10.2307/25702530
Noskov, S. V. (2021). The choice of logistics services provider in the regional market, in Lecture Notes in Networks and Systems. Springer International Publishing, 249–257.
Nyaga, G. N., Whipple, J. M., & Lynch, D. F. (2010). Examining supply chain relationships: Do buyer and supplier perspectives align? Journal of Operations Management, 28(2), 101–113. https://doi.org/10.1016/j.jom.2009.07.005
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Sreedevi, R., & Saranga, H. (2017). Uncertainty and supply chain risk: The moderating role of supply chain flexibility in risk mitigation. International Journal of Production Economics, 193, 332–342. https://doi.org/10.1016/j.ijpe.2017.07.024
Srinivasan, R., & Swink, M. (2018). An investigation of visibility and flexibility as complements to supply chain analytics: An organizational information processing theory perspective. Production and Operations Management, 27(10), 1849–1867. https://doi.org/10.1111/poms.12746
Tsaur, S. H., Chiu, C. H., & Huang, S. S. (2002). Evaluating airline service quality using fuzzy multiple-criteria decision-making. Journal of Air Transport Management, 8(3), 179–188. https://doi.org/10.1016/S0261-5177(01)00050-4
Zeithaml, V. A., Parasuraman, A., & Berry, L. L. (1990). Delivering quality service: Balancing customer perceptions and expectations. Simon & Schuster.
Downloads
Additional Files
Published
Abstract View
PDF Downloaded
How to Cite
Issue
Section
License
Copyright (c) 2025 Vũ Thị Hạnh, Trần Phương Thảo

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
by VNU Journal of Economics and Business