Nguyen Thi My Nguyet, Tran Thi Hoang Ha, Nguyen Minh Trang and Nguyen Thi Thuy Chung 2024. Customers’ smart lockers switching behaviors in Hanoi: Facilitator and inhibitor factors. VNU JOURNAL OF ECONOMICS AND BUSINESS. 4, 1 (Feb. 2024), 78. DOI:https://doi.org/10.57110/jebvn.v4i1.273.